The Products available on the sIte for online purchase are children’s, women’s and men’s shoes.
All Products are subject to availability. Elisabet reserves the right to change at any time the limits on the quantity and / or type of goods purchased on the Site.
The Customer will be promptly informed if his / her order proves to be inexectable due to the unavailability of the ordered product.
The graphic representation of the products (images, technical information and descriptions) is made for the sole purpose of illustrating the product and is purely indicative. The products may therefore differ from what is shown on the video for obvious reasons of screen color setting (eg the color tone of a leather).
On the Site the prices of the Products are expressed in € (Euro) Delivery costs are excluded, unless otherwise expressly indicated during checkout.
Elisabet constantly verifies that all the prices indicated on the Website are correct, without however guaranteeing the absence of errors. In the event that an error is found in the price of a product, Elisabet will give the Customer the opportunity to reconfirm the purchase of the Products at the correct price or cancel it.
Elisabet reserves the right to make special sales conditions or promotions on the Products featured on its website. The conditions applied to promotions will be governed from time to time by means of specific communications to their Customers. Although it will not be otherwise regulated, these General Conditions will be deemed as applicable.
A purchase on the Site can be concluded as a “guest” or by creating an account following registration. In both cases it will be required to enter the information strictly necessary for the purchase and delivery of the product. The procedure for registering with the Site requires the completion of a form in electronic format, the fields of which must be filled in with the personal data of the Customer and his / her e-mail address. These data will be processed according to the current legislation on the protection of Privacy. Following registration, the Customer will be the holder of a personal account which can be accessed through a strictly confidential username and password. It will be the Customer’s responsibility not to disclose his password to third parties for any reason.
The Customer will be held responsible for any irregular actions and behaviors and in contrast with the regulations in force or with the present General Conditions, committed by anyone who uses the personal account in his / her place. The Customer is obliged to promptly report to Elisabet the possible theft, dismay or loss of the password, as well as any improper use by third parties of the account or of his /her password which has come to his /her knowledge.
By confirming the order, the Customer sends Elisabet a purchase offer, acknowledges and declares that he has read all the instructions provided during the procedure and fully accepts the General Conditions.
The purchase is concluded when the Customer obtains the debit authorization from the company issuing the credit card used for payment or the confirmation e-mail, if he / she has chosen different payment methods (eg. c.o.d.., wire transfer). The order sent by the Customer will be binding for Elisabet only if the entire purchase procedure has been correctly completed, without any indication of error by the Site. Elisabet is not liable for malfunctions depending on the operator of the transmission network. Elisabet will transmit to the Customer, by e-mail, a confirmation of the purchase order sent by the Customer, containing the essential characteristics of the Products purchased, the date and time of the order, the address of Elisabet, detailed price indication, payment method chosen by the customer, delivery costs. The Customer must immediately verify the content of the communication and immediately report any errors or omissions to Elisabet.
Security is guaranteed when ordering on Elisabet Shop Online.
In the purchasing process, each page destined to manage the credit card transaction is protected by the latest version of the SSL protocol (Secure Socket Layer).
This means all financial information – credit card number, expiration date, etc. – are previously encrypted through a particularly strong and powerful algorithm and, only subsequently, are forwarded on the network.
Upon entering your credit card details, financial information is sent directly to the bank’s secure site.
Neither we nor others will NEVER have access to your credit card details, thus guaranteeing maximum security.
WE DO NOT KEEP DATA OF OUR CUSTOMER CREDIT CARDS.
The purchase can be made only by the cardholder, whose name and address must match the name and address of the originator. We reserve the right, at our sole discretion, to request further guarantees from the purchaser or to refuse the order.
The following regulation applies to all payments made by credit card: the return crediting will always be reimbursed to the credit card used for the purchase.
TERMS OF PAYMENT
We accept major credit cards, including Visa and MasterCard.
The transaction is secure and is hosted by PayPlug servers (https://www.payplug.com): we do not intercept or store customer credit card information.
In case of return of the goods, the amount will be credited to the card used for payment: the time of availability of the money in the card depends on your interbank circuit, usually a few working days.
By selecting“PayPal” as payment method you are transferred to the PayPal page, through which:
– if you already have a PayPal account, simply log in with your details and confirm the payment
– if you do not have a PayPal account , you can use the gateway to securely enter your card details and confirm the payment (without the need to open a dedicated account).
In case of return of the goods, the transaction will be canceled and PayPal will credit the amount, according to the payment methods, originally chosen.
CASH ON DELIVERY
Only for shipments in Italy it is possible to pay with cash on delivery (c.o.d).
This method of payment may involve an additional fee which will be calculated and expressly indicated at the conclusion of the order.
For orders placed on delivery, the Courier will be presented with the request for payment: at the time of delivery it will be necessary to have the exact amount of the order available in cash. The courier does not accept checks or other forms of payment.
In the event that the goods are returned, a bank account is required to credit the amount.
In some countries, if expressly indicated in the checkout, you can pay by bank transfer.
The data for sending the bank transfer will be sent via the order confirmation email (automatically generated) as well as being indicated.
It is necessary to provide the payment throug back transfer within 3 days from the date of purchase, indicating the order number in addition to the name of the orderer.
Orders placed with this method of payment will be processed only after the effective crediting of the bank transfer to the current account indicated:
BENEFICIARY: Elisabet Srl – Viale I Maggio, 35 – 63813 Monte Urano (FM)
BANK: MONTE DEI PASCHI DI SIENA – Agency S. ELPIDIO A MARE
Any bank expenses and bank transfer fees will be charged to the customer.
The shipment of the goods will be carried out as soon as it is confirmed that the amount has been credited to the company account (the credit time varies depending on the country or the ordering bank).
In case of return of the goods, the amount of the return will be reimbursed by bank transfer to the bank account with which the payment was made.
SHIPMENTS AND DELIVERY
Shipping is free for all orders with destination Italy.
The cost of transport for orders with European Union countries (excluding Italy) and countries outside the European Union will always be automatically calculated and displayed during the purchase process.
In EU countries, Elisabet ships with the DDP (Delivery Duty Paid) formula, so in these destinations the goods will arrive directly to the place indicated without having to pay anything other than what was paid at the time of ordering.
For all other countries, the DDU* (Delivery Duty Unpaid) formula is used, so the courier could present a separate invoice with which he requests the payment of the duties and taxes requested by the local authorities.
In the event that the shipping address of the goods is in a country belonging to the European Community, the goods are subject to VAT (22%); in the event that the shipping address of the goods is in a country that is not part of the European Community, pursuant to Art. 8, c. 1, lett. a) – 21 – 23, Presidential Decree no 633/1972, the goods are not subject to VAT. Any customs fees and taxes will be calculated and applied by the customs authorities.
Orders placed on shop.elisabet.it are shipped on Italian territory by BRT courier or equivalent, on Russian territory via EMS or equivalent and in other countries via SDA or equivalent. After the shipment and in any case at the moment when the courier makes it available, the tracking number is communicated to the Customer to follow the path of the package.
Orders are processed after a check on the actual availability of the product and the payment check. In case of errors or impossibility to process the order, the amount charged will be reimbursed.
After the order has been processed, shipments are delivered in 1-2 working days in Italy and 2-5 working days in other European Community countries, depending on the delivery area. For countries not part of the European Community shipping times can not be accurately estimated due to possible delays due to customs procedures. For security reasons, no mailings are sent to PO boxes.
In order to have an accurate and safe delivery, please indicate the destination address as accurately as possible. It is therefore important that the address is complete with useful information, such as Star, Apartament number, Intercom, etc…
We are not responsible for any delays and / or missed deliveries caused by incomplete addresses or inadequately provided when ordering.
In any case we will not be responsible for any delays in delivery due to the courier. Any delays will not give the purchaser any right to request damages of any kind.
RETURNS AND REFUNDS
Elisabet intends to guarantee maximum peace of mind and advantage in the purchase process on the site: returns for products with delivery in Italy are free.
If the Customer is a consumer (ie a physical person who buys the goods for purposes not related to his professional activity or does not make the purchase by indicating to ELISABET srl a reference to VAT number), he is entitled to the rights under art. 64 of the Consumer Code within the limits established by this legislation and therefore has the right to withdraw from the purchase contract for any reason, without explanation and without any penalty, with the methods specified below.
The right of withdrawal is exercised by sending a communication within 14 (fourteen) working days from the date of receipt of the products by e-mail to email@example.com or through the customer account where the orders are stored. To this communication the customer service department will communicate the instructions to proceed with the return. Please note that the consumer can not exercise this right of withdrawal for tailor-made or customized products.
The notice of withdrawal must specify the intention to withdraw from the purchase and the product or products for which you intend to exercise this right, indicating the relevant order number.
Elisabet will send a courier to collect the goods: the customer must keep the parcel ready, as received and deliver it to the person in charge.
The acceptance of the returned goods takes place only in the following cases (according to the Legislative Decree 206/2005):
– the product must be intact and not used;
– the product accompanying card and / or the seal must not have been removed;
– the return shipment must be made using the original boxes and cartons with which the goods have been received. If the original carton is no longer available or is damaged, any other carton in good condition may be used. In any case, the product box must always be inserted inside a carton;
– the return of the product purchased online must be carried out exclusively following this procedure.
In the absence of the aforementioned conditions, the product will be returned to the sender, debiting the costs.
Following verification of the existence of the aforementioned conditions, we will reimburse the amount paid with the same method of payment envisaged for the purchase.
For orders paid by credit card the refunded amount will be available to customers in about 5 working days, and will still be visible on the next card statement. These times may vary depending on the bank circuit of the credit card used.
For orders paid with Paypal the amount will be returned to the original account.
Elisabet will not be liable for reimbursement or compensation for those returned products that have been lost, stolen or damaged.
Elisabet, through its website, markets high quality products and all products are covered by the Italian guarantee (Legislative Decree 24/02). The damages caused by bad use are not guaranteed and we will not be held responsible for direct or indirect damages deriving from an improper use of the products sold by us.
All intellectual property rights such as brands, service marks, shape marks, images, fonts, design, music, video, software, codes and format scripts are the exclusive property of Elisabet. The material contained in the site is protected by copyright. No page or content of this Site may be reproduced, even partially, without prior express written permission.
CONTRACTUAL RESOLUTION AND EXPRESS TERMINATION CLAUSE
Elisabet has the right to terminate the stipulated contract by simply communicating it to the client with adequate and justified reasons; in this case the customer will have solely and exclusively the right to the return of the cost incurred for the purchase.
For further information and assistance on the Site or on how to purchase, please contact us at the following e-mail address: firstname.lastname@example.org or at the following address:
Viale I Maggio, 35 – 63813 Monte Urano (FM) – ITALY
Tel. +39 0734 840019
LAW AND JURISDICTION
Any dispute concerning the application, execution, interpretation and violation of purchase contracts stipulated online through the site shop.elisabet.it is subject to Italian jurisdiction. For any controversy between the parties the Court of Fermo will be the competent authority.